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Warranty

Warranty Policy

This Dynalink product warranty (hereinafter the “Warranty”) is granted by Askey International Corporation (hereinafter the “ASKEY” or “We”) to the purchaser (hereinafter “You”) of the Dynalink products (hereinafter the “Product(s)”). If you have any problem with your Product, please refer to the service of Warranty specified below.

Standard Limited Warranty

We warrant to You that the Products are free from defects in workmanship and materials under normal intended use and service for a period of twelve months following the date of purchase (the “Warranty Period”). If, under the normal and proper use, the Products are determined to be defective during the Warranty Period, we will, at our discretion, repair the Product or replace the Product with a new or refurbished product; or refund the value of the Product, excluding potential shipping costs.

This Warranty applies only if the Products are newly manufactured on the date of purchase and to the original purchaser of the product that was purchased from an authorized reseller or sales channel. Please keep the proof of purchase for further service request.

All repaired/replaced Product will be warranted for a period equal to the remainder of the Warranty Period on the original Product or for 90 days, whichever is longer. You hereby agree to transfer the ownership of replaced Products, parts, or components to us and such Product, parts or components shall automatically become the property of ASKEY.

The repair/replacement service of Warranty is only provided in the original country of the purchase of Products and might vary from country to country.

Exclusion of Standard Limited Warranty

The Warranty shall not cover the customer induced damages or the circumstances such as but not limited to: 

(a) Products have been repaired/ modified by non-authorized personnel;

(b) Products that have the serial number removed or made illegible physical, damage to the surface of the Product, including, without limitation, breakage, cracks or scratches, dents or adhesive marks on the outside casing;

(c) Product is not within Warranty Period;

(d) Defects or damage caused by improper operation, maintenance, installation, or adjustment;

(e) Defects or damages to the Products caused by unusual physical, electrical or electromechanical stress;

(f) Defects or damages to the Products caused by war, terrorism, fire, accident, natural disaster, misuse, abuse, neglect, accident, neglect or use under abnormal conditions;

(g) Defects or damages to the Products caused by third party software or virus (es);

(h) Fraud, theft, unexplained disappearance, or damages/detrimental circumstances caused by a willful act of the customer;

(i) Operating the Products in an unsuitable environment or in a manner for which it is not intended;

(j) Malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by ASKEY;

(k) Any third party’s equipment;

You will be charged for the Product repairs if the damage or failure of Products is not covered by Warranty.

The RMA process

You need to return the defective Products with (i) the complete host and accessories, (ii) the complete packing box, (iii) complete sales receipt or comparable substitute proof of sale showing the date of purchase, and (iv) the serial number of Product. You shall factory reset your Product before return for protecting your personal privacy.

You are advised that refund or exchange will be refused if returned product is under the condition of Exclusion of Standard Limited Warranty  and you shall bear the handling charge and freight fee.

Only the original purchase price can be refunded. Freight fee, handling charge and custom duty are nonrefundable.

We will, at our discretion, repair or replace the defective Products after the receipt of defective Products.

The RMA process may vary by country. You are suggested to make a return through the original purchase platforms or stores which  may make your RMA process easier and faster.

Software Support

The software delivered with the Products is provided “AS IS”.  We are not liable for the quality, capabilities, operations, performance and suitability of the software. However, we will provide technical support for the Products’ preinstalled software only when it concerns the proper functioning of the hardware.

Out of Warranty

WE WILL NOT REFUND YOU OR PROVIDE ANY RMA SERVICE IF THE DEFECTIVE PRODUCT IS NOT UNDER THE STANDARD LIMITED WARRANTY (HEREINAFTER THE “OOW PRODUCT”).  THE OOW PRODUCT WILL BE RETURNED VIA THE RMA PROCESS. WE WILL CONTACT YOU TO PICK UP THE OOW PRODUCT. IF YOU FAIL TO PICK UP THE OOW PRODUCT WITHIN 90 DAYS FROM SENDING THE NOTICE, WE RESERVE THE RIGHTS TO CLAIM DAMAGES FROM YOU, INCLUDING THE COST OF STORAGE, THE DISPOSAL OF PRODUCTS IN ACCORDANCE WITH THE APPLICABLE LAWS AND REGULATIONS AND ANY STATUTORY RIGHT OF LIEN FOR UNPAID CHARGES.

Privacy Policy

We may collect, transfer, and process personal data in order to provide the service of Warranty; and for this purpose, your personal data may be transferred, processed and maintained on the computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Please access and read the Privacy Policy (https://dynalink.life/pages/privacy-policy). Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Limitation of Liability

THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND ASKEY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, CONDITIONS, REPRESENTATIONS, OR OTHER TERMS (INCLUDING AS TO SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY OR MERCHANTABILITY). 

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ASKEY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN WHEN ASKEY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED.

The information regarding the terms and conditions of Warranty may change without prior notice, please visit Dynalink official website at https://dynalink.life/ for current Warranty Policy.

For more inquiries about the warranty policy, please contact our customer service email:

contactsupport_us@dynalink.life

 

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