Check out the answers to some popular questions here.
Yes, but there are few things need to know.
1.The power adapter is for USA socket, different country has different socket type.
2.The application may not use due to different country. (Ex. Disney+ only can used in USA.)
3.Some RCU functions may not fully support due to different country.
HDR stands for High Dynamic Range. HDR screens provide a wider range of brightness and colors that making the video more realistic.Dynalink can’t disable HDR function due to certification requirement.
Dynalink Box support Wi-Fi 802.11ac (2.4 GHz / 5 GHz), if you can't connect WiFi AP. Please follow the below steps.
Please follow the steps and check again,
MU-MIMO stands for Multi-User, Multiple Input and Multiple Output technology. MU-MIMO enables the communication with multiple devices simultaneously. More connected devices, No more waiting, and no more slow-connection.
In 802.11n (WiFi 4), multiple spatial streams can transmit to a single client at one time. It is also known as Single User MIMO (SU-MIMO).
In 802.11ax (WiFi 6) and 11ac (WiFi 5), MU-MIMO are introduced. Router or AP can transmit to multiple clients at the same time.
WiFi 6 operates in both the 2.4 and 5GHz bands and features improvements in throughput, multiple-device support, and WiFi spectrum efficiency. WiFi 6 also increases the number of devices that can connect and simultaneously benefit from high-speed wireless networks.
IEEE 802.11 (WiFi 1)
IEEE 802.11a/b (WiFi 2)
5GHz / 2.4GHz
IEEE 802.11g (WiFi 3)
IEEE 802.11n (WiFi 4)
2.4GHz or 5GHz
IEEE 802.11ac (WiFi 5)
IEEE 802.11ax (WiFi 6)
Quadrature Amplitude Modulation (QAM) is a highly developed modulation scheme used in the communication industry in which data transmits over radio frequencies. WiFi 6 (802.11ax) features 1024-QAM, which provides high-throughput in both 2.4 and 5 GHz band. It provides up to a 25% increase in data rate to achieve speeds up to 10Gbps enabling your Internet service to support 4K/8K video and AR/VR game requirements.
OFDMA (Orthogonal Frequency-Division Multiple Access), a technology in Wi-Fi 6 (802.11ax), improves wireless network performance by establishing independently modulating subcarriers within frequencies. This approach allows simultaneous transmissions to and from multiple clients. OFDMA divides a WiFi channel into smaller frequency allocations, called resource units (RUs). Router or AP can communicate with multiple clients by assigning them to specific RUs.
No, it is not available. However, you can change the password to access the router's interface.
See in the user guide 5.8.1 Password & Timezone. Go to the WebGUI and see System Settings > Password & Timezone to change the password of administrative.
If you forget the login password or cannot login the router, please refer to the product label, which is located on the bottom of the router. You will see the username, password, and other detailed information. Use the default password to access the WebGUI. However, if you changed the default password previously, you will need to reset the router to default
If you changed the default password previously, you will need to reset the router to default. Otherwise, you can refer to the product label, which is located on the bottom of the router. You will see the username, password, and other detailed information.
Having the latest firmware will help improve the stability, functionality and performance of the product. The new and latest firmware will correct the problem and add new and improved features to the product.
We do not provide the firmware files for manually update. Dynalink Router supports dual image mechanism to prevent firmware update failed and online FOTA (Firmware Over-The-Air) update to avoid missing of critical updates.
Yes, please directly go to access the Dynalink’s official URL: https://dynalink.life
There are new versions of quick installation guide, user guide and FAQ & Troubleshooting guide files available for download.
1.Go to WebGUI and see System Settings > Firmware page to find the hardware version.
Launch a browser and log in to the web user interface. Navigate to System Settings > Firmware and see the configuration settings of Upgrade from Internet. Use the Check button to inspect the latest firmware version. An information prompt will help you to check if the router needs to be update or not. Then click the Update button and proceed to firmware update process. This will cause the router to reboot in a few seconds. When all the loading process is completed, log in to the web user interface again. You will see the firmware version is up to date.
Note: If you have problems resolving router issues by the solution described above, please contact Askey’s technical support via this website: https://dynalink.life/products/dynalink-WiFi-6-ax3600-router-dl-wrx36
First please check carefully the default password on the label, some words and numbers such as l vs 1 and 0 vs o looks very similar. The format of wifi password is [word:a-z][word:a-z][3 digit number:0-9]. So only last 3 digits are 0-9. For example, agencyanchor153 is correct, but agencyanch0rl53 is wrong. The password format of WebGUI login is [word:a-z][2 digit special char][3 digit number:0-9], for example, bakery#$123 is correct, but bakery#Sl12 is wrong
When your password is correct, but it still cannot connect or login. Please attempt to do a hardware reset.
For hardware reset, please use a pin or sharp-pointed pen to press and hold on the reset button till the LED start to blink blue, you need to hold the reset roughly 10 seconds. Please note if you just punch the reset button once, Dynalink Router will reboot, but not reset to default.
Please check the LED behavior carefully during hardware reset. The LED should first start to blink blue for a few seconds, indicating it is doing reset to default. Then the LED will become solid red, indicating it is doing power cycle. Then the LED will blink blue for about 45 seconds, and then become solid blue when system is ready. If you do not observe the exact same LED behavior, maybe you did not press and hold the reset button long enough, and you should try it again.
No, Dynalink Router does not support bridge mode at this moment.
No, Dynalink Router does not support AP (Access Point) mode.
No, Dynalink Router does not support VLAN.
No, DL-WRX36 does not support mesh protocol. So DL-WRX36s cannot establish a mesh network connection.
The answer is No. All the services for USB drive (Samba/FTP/DLNA) work for local network only.
At least 8 characters and less than 32 characters
Both alphabetic and numeric characters are required
At least one uppercase letter
This is recommended, but not necessary. You can use WebGUI to configure your Dynalink WiFi if you choose not to register. The instruction on how to login to the WebGUI, which lists on the product label.
However, if you would like to use mobile phone to configure your Dynalink WiFi, check who is connected, monitor current traffic usage. You need to register a Dynalink account.
The WebGUI provides more network option for advanced users, such as port forwarding, DMZ, VPN, USB and more WiFi configuration. The Dynalink APP provide enough functions for normal users. User can choose to use either or both methods to manage your Dynalink WiFi.
Sure, starting from Dynalink APP release Android v2.0.9/IOS v2.0.8. We have added local login capability. Therefore, you can use Dynalink APP to configure your router even when there is no Internet access. However, you have to have a Dynalink account. Because we will use your Dynalink account information for authorization.
Yes. Starting from APP release Android v2.0.9/IOS v2.0.8, you can use one single Dynalink account to manage multiple Dynalink WiFi devices.
DL-WME38 is Dynalink’s new product. It is a tri-band mesh product with WiFi 6E. Dynalink will use one single APP to configure both the Router and Mesh products.
If you choose to create a Dynalink account first, this will require the Internet connection. However, if you are using a modem that requires PPPOE or static IP to be setup, and you are already connect to the Dynalink Router, and then you will not be able to access the Internet at this time. You can disconnect your phone's WiFi first, and use LTE to register first, or you can go back to the APP first page and choose the option to log in later. This new process will guide you to set up your Dynalink Router to enable the Internet access, then you can register Dynalink account smoothly afterwards.
Dynalink APP user login.dynalink DNS requests to find Dynalink Router. Please check if you manually set up remote DNS server (Google DNS or CLoudflare) on your mobile phone. If you do, please change DNS setting back to default (auto), or manually add Dynalink Router (default LAN IP 192.168.216.1) as one of DNS server.
Go to Android/iOS Dynalink APP or WebGUI to enable QoS page and then specify maximum upload and download bandwidth.
Yes, DL-WRX36 supports Wake-on-LAN feature. Go to the WebGUI > Network > LAN > Wake on LAN and see in the user guide 220.127.116.11 in details.
Yes, DL-WRX36 supports three VPN protocols: OpenVPN, PPTP and L2TP server and client function. The VPN function can configured only by the WebGUI. Please refer to the user guide in details.
Yes, you can enable band-steering function on the WIFI setting from either APP or WebGUI. Band Steering will use one SSID for both 2.4 and 5GHz WiFi, and Dynalink Router will steer the client devices to the WiFi band with best performance automatically.
The answer in the latest version is certain, but you need to disable LAN Security via WebGUI. Please refer to user guide for detail of LAN Security setting. For bridge that use Ethernet to connect to Dynalink WiFi, it should work without any configuration change.
Login with the username and password you set up for your router account via WebGUI. By default, your user name is admin and password prints on the label on the bottom of Dynalink Router.
Go to Security > VPN > OPENVPNSERVER and enable it.
If you only want to access Dynalink home VPN for certain service, go ahead to Export the OpenVPN Configuration to file (client.ovpn) directly. If you want to route all your Internet traffic through VPN (e.g., to get around some Internet blocking) mechanism), then you need to select the Advanced Settings and select Internet and local network, then export the Open VPN configuration file.
4. Modify your ovpn file manually to update your correct IP address. Use a wordpad to open the exported client.ovpn file, you will see the first few lines like below.
Then replace the IP address in client.ovpn file with your public IP address
remote 192.168.1.10 1194 à remote 18.104.22.168 1194
5. Add user name and password for login as below picture and write down the name and password.
6. Your Dynalink Router connects to a modem in most cases. Please check if your modem has integrated Firewall/VPN/Router function. If yes, please set up your Dynalink Router WAN IP address as DMZ IP address for your modem. Therefore, the incoming VPN traffic sends to Dynalink Router and not be blocked by your modem.
7. Set up your VPN client on the Windows PC. Visit https://openvpn.net/client-connect-vpn-for-windows/ and download and install open VPN Window client.
8. From the open VPN client, first import the OpenVPN configuration file (client.ovpn) you just edited. Enter the user name and password in step5, then you can connect to Dynalink Router via OpenVPN.
There are also Android OpenVPN client available. Just follow same steps to import the client.ovpn file and enter username and password, then you can connect to Dynalink Router.
Setting up OpenVPN client is much simpler than setting up the OpenVPN server. You need to set up the OpenVPN server first before you can set up OpenVPN client. For other VPN server, please refer to user manual for your other device.
After you set up the VPN server, you will get a OVPN file and a set of login/password (If you are not using Anonymous)
Go to WebGUI > Security > VPN > VPN client, select VPN type to OpenVPN. Select the OVPN file from your OpenVPN Server and click Upload.
There are several ways you can block the Internet access.
Please refer to user guide of Dynalink router, chapter 5.5 Parental Control.
Please refer to the user guide of Dynalink Router, chapter 22.214.171.124 Client ACL.
Yes, Dynalink Router can work with Amazon Fire TV dongle on 5GHz WiFi.
However, based on some discussion on Internet, it seems the Amazon Fire TV dongle does not work on full 5GHz channels but only works on channel 36~48. In Dynalink Router’s default Auto Channel mode, Dynalink Router might select a channel outside channel 36~48 and it will not work. So if you encounter 5GHz WiFi connection issue with Amazon Fire TV dongle, please manually set the 5GHz WiFi channel to 36~48 via WebGUI. You can check below Nintendo Switch example on how to manual select WiFi channel.
Yes, Dynalink Router can work with Nintendo Switch on the 5GHz WiFi. Please follow the below steps:
Yes, there are two cases:
If you have a CenturyLink Modem/Router, you can connect Dynalink Router WAN port to Centurylink Modem/Router’s LAN port and start to enjoy WiFi 6 from Dynalink. You should turn off the WiFi on your Centurylink modem/Router to avoid interference, but do not need to change the modem to bridge mode.
If you do not have a Centurylink Modem/Router and wish to connect Dynalink Router directly to Centurylink ONT directly. This scenario does not supported.
Yes, Dynalink WiFi can work with Verizon 5G Home Internet service. You do not need to change any setting on Verizon 5G Home gateway. For Dynalink WiFi, use default WAN setting (DHCP). Simply use Ethernet to connect Dynalink WiFi’s WAN port to one of Verizon 5G gateway’s LAN port, and then you can start to enjoy Verizon’s service with Dynalink WiFi.
For best performance, you can also do the following:
1. Change Dynalink Router WAN MTU to 1428, you can do so from WebGUI > Network > WAN > DHCP.
2.Try both LAN ports on Verizon 5G gateway and use the port with better throughput.
3. Disable WiFi on Verizon 5G gateway to avoid interference with Dynalink WiFi. However, if you would like to keep both WiFi on, you should use different WiFi channel for both devices. One simple way is to reboot your Dynalink Router, it will scan and select best channel every time after reboot, or you can use WebGUI > Network > WiFi > Radio to manually change WiFi channel on Dynalink Router.
Yes, Dynalink WiFi can work with AT&T xDSL service. You do not need to change any settings on the AT&T xDSL. For Dynalink WiFi, use default WAN setting (DHCP). Simply use Ethernet to connect Dynalink WiFi’s WAN port to one of AT&T xDSL modem’s LAN port, then you can start to enjoy AT&T service with Dynalink WiFi.
Yes, Dynalink WiFi can work with T-Mobile 5G Home Internet service. You do not need to change any settings on the T-Mobile Home Internet Gateway. For Dynalink WiFi, use default WAN setting (DHCP). Simply use Ethernet to connect Dynalink WiFi’s WAN port to one of T-Mobile 5G Gateway’s LAN port, then you can start to enjoy T-Mobile’s service with Dynalink WiFi.
For best performance, you can also do the following:
Change Dynalink Router WAN MTU to 1420, you can do so from WebGUI > Network > WAN > DHCP.
2. Try both LAN ports on TMO 5G gateway and use the port with better throughput.
3. Disable WIFI on TMO 5G gateway to avoid interference with Dynalink WiFi. However, if you would like to keep both WIFI on, you should use different WiFi channel for both devices. One simple way is to reboot your Dynalink Router, it will scan and select best channel every time after reboot, or you can use WebGUI > Network > WiFi > Radio to manually change WiFi channel on Dynalink Router.
Yes, Dynalink WiFi can work with Comcast Xfinity Internet service. You do not need to change any setting on the Xfinity modem. For Dynalink WiFi, use default WAN setting (DHCP). Simply use the Ethernet to connect Dynalink WiFi’s WAN port to one of Xfinity modem’s LAN port, then you can start to enjoy Xfinity Internet with Dynalink WiFi.
Released in firmware version 1.10.01.201, we introduced a new Automatic MTU (Maximum Transmit Unit) feature. However, we found some cable modem might be giving a very small MTU value and that will cause Internet access problem. If you found similar symptom, please follow below Troubleshooting instruction for “cannot connect to Internet” and change the MTU setting accordingly.
For T-Mobile users, we have found Dynalink Router report more false alarms with T-Mobile Home Internet. The current algorithm might be too sensitive.
Released in firmware version 1.10.01.222, we introduced a new LED feature. We will be detecting the Internet connection regularly and we will blink the LED with magenta color when we detect Internet disconnection. If you found the LED is blinking magenta occasionally and back to blue, this might be a false alarm. If it keeps blinking magenta, then you should check your Internet connection.
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